Phone Number Porting Best Practices

Transferring your existing phone number to TheraSaaS is a straightforward process when you have the right information prepared. This guide will walk you through each step to ensure a smooth transition.

Understanding Key Terms

Before we begin, here are some important terms you'll encounter during the porting process:

• LOA (Letter of Authorization): A formal document that authorizes the transfer of your phone number from one carrier to another

• Losing Party/Releasing Party: Your current phone service provider (where the number is being transferred from)

• Gaining Party: TheraSaaS (where the number is being transferred to)

• Port-Out PIN: A security code required to release wireless numbers from your current carrier

Step 1: Prepare Your Documentation

Gathering the correct information upfront will help avoid delays and ensure your port request is processed smoothly.

Required Information Checklist

Authorized User Details

• Full legal name of the person authorized on the current phone account

• Complete service address associated with the account

• Contact information

Account Documentation

• Recent telephone bill from your current provider (ideally from the last billing cycle)

• Address as shown on your bill

• Business Name/ Authorized person name 

• Port-out PIN (required for wireless numbers in the US)

Letter of Authorization

• Complete and sign the LOA provided by TheraSaaS

• Ensure all details match exactly with your billing documents

Critical Accuracy Check

Before submitting your porting request, verify that the following information is identical across all three documents:

1. Phone Porting Form

2. Letter of Authorization (LOA)

3. Current provider's billing statement

Pay special attention to:

• Authorized account holder's name (must match legal name on bill)

• Service address (including apartment/suite numbers, spelling, and format)

• Phone number(s) being ported

Important: Discrepancies between the details on the Form Submitted and the information on the LOA and invoice can lead to rejection and prolong the porting process

Obtaining Your Port-Out PIN

For wireless phone numbers in the United States, you'll need to request a port-out PIN from your current carrier/number's host before initiating the transfer:

• Contact your current provider's customer service

• Request your port-out PIN specifically for number porting

• Keep this PIN secure—you'll need it for the porting form

• Note: Some carriers provide this immediately, while others may send it via text or email

Optional: Verify Your Current Carrier

If you're unsure who your current phone service provider is, you can use a carrier lookup tool to identify them or ask your current phone number host to provide the information on their carrier.  This step is optional but can be helpful for speeding up the porting process completion.

Step 2: Complete the TheraSaaS Phone Porting Form

Once you've gathered all required documentation, you're ready to submit your porting request through TheraSaaS.

1. Fill out the porting form completely with information from your documents

2. Upload the required documents:

   • Completed and signed Letter of Authorization 

     • Make sure the date & signature are added before attaching it to the form.

   • Recent billing statement from your current provider

3. Double-check that all entered information matches your documentation exactly & submit the form.

Click Here To Access Phone Porting Request Form

Tips:

• Enter information exactly as it appears on your billing statement

• Use the same name format (don't use nicknames or abbreviations)

• Include your port-out PIN in the designated field for wireless numbers

• If porting multiple numbers, ensure each number is listed separately

Step 3: What to Expect After Submission

Processing Timeline

After submitting your porting request, here's what typically happens:

Review Period: TheraSaaS will review your submission for completeness and accuracy and submit the request with our provider, Twilio.

Carrier Processing: Once approved, your request is submitted to your current carrier. Standard processing times:

The usual turnaround time for Phone Porting Completion is between 2 and 3 weeks, but the exact times will vary.

Activation: Your number will be activated on TheraSaaS on the scheduled port date

Best Practices During the Waiting Period

Do:

• Keep your service active with your current provider until the port completes

• Maintain payment on your current account to avoid service interruption

• Check your email regularly for updates from TheraSaaS

• Respond promptly to any requests for additional information

Don't:

• Cancel your service with your current provider before the port completes

• Make any changes to your account details with your current provider

• Submit duplicate porting requests (this can cause delays)

• Change the account holder information during the porting process

If Issues Arise

If your porting request is rejected, common reasons include:

• Mismatched information between documents

• Missing or incorrect port-out PIN

• Outstanding balance with current provider

• The account holder name doesn't match billing records
  
  

TheraSaaS will notify you of any issues and guide you through the resolution process.

Frequently Asked Questions

Do I need to complete A2P Registration after my number ports successfully?

If your TheraSaaS account is already A2P (Application-to-Person) verified, no additional verification is required after porting your number. The existing A2P registration will apply to your newly ported number automatically.

If your account is not yet A2P verified and you plan to send SMS messages, we'll help you complete A2P registration separately. Contact TheraSaaS support for guidance on the A2P registration process.


How long is the downtime when completing the porting?

The downtime usually takes a couple of hours on the day when the number is being transferred inside the TheraSaaS.

Need Help?

If you have questions or encounter any issues during the porting process, reach out to TheraSaaS support on this LINK. Having your account information and porting request reference number ready will help expedite assistance.